1.1 The Goods will be delivered to the address shown for delivery on your order form. Items ordered together might not be despatched together due to constraints of packing or availability.
1.2 Whilst we will try to despatch your order within the timescales stated on your delivery option, you should allow up to 28 days for delivery. Made to order Goods will be despatched when they are available to us. If you have any queries, you should contact our customer services team on +44 (0) 121 356 2760 or e-mail [email protected]
1.3 Whilst every effort is made to deliver the Goods in accordance with the timescales set out, we do not accept any liability for late delivery of the Goods.
1.4 We cannot be held responsible for failures on behalf of the couriers or Royal Mail. We will always do our best to ensure your parcels are delivered to you on time.
1.5 All parcels are sent by recorded/traceable post.
1.6 If an item is marked “Collect From Factory”, prior contact must be made with +44 (0) 121 3562760 or [email protected] to organise a suitable collection time. Two working days must be allowed. No courier collections will be authorised.
1.7 If the item is to be delivered outside the EU, there is no VAT to pay. If you collect the items from the factory, VAT must be paid, but a refund can be applied for at the point of departure from the EU. Please request a VAT refund form when goods are collected
1.8 Morgan is not responsible for any local import duties or charges or local VAT charges
2.1 The online shop will provide a quote for delivery costs at time of order. In extreme circumstances, we reserve the right to edit postage costs before shipment.
2.2 Shipping costs are calculated on the weight and dimensions of the complete order once packed, and the destination country. Due to shipping restrictions, only the permissible shipping options will be shown for each order.
2.3 Overseas deliveries might be subject to local import taxes and customs duties which are beyond our control and cannot be quoted for by us or our couriers. They must be paid for by the purchaser at point of entry. These charges are not included in the cost of items or delivery prices.
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